PRIVACY POLICY
Last updated: 22 September 2026
At Siam Cottage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, make a reservation or interact with our services.
1. Who We Are
Siam Cottage is a Thai restaurant based in Moreton-in-Marsh, Gloucestershire.
Siam Cottage
High Street
Moreton-in-Marsh
Gloucestershire
GL56 0AT
United Kingdom
Email: thairestaurants@hotmail.com
Telephone: 01608 651117
For the purposes of UK data protection law, Siam Cottage is the data controller for personal information collected directly by us.
2. Information We Collect
Depending on how you interact with us, we may collect information including:
Your name
Email address
Telephone number
Postal address, where provided
Information submitted through our contact forms
Reservation details, including date, time and party size
Information relating to an online order
Any dietary requirements or information you choose to provide
Your communication preferences
Technical information such as your IP address, browser type, device information and website usage
Cookie and analytics information
We only collect information that is reasonably necessary to provide our services, respond to enquiries and operate our website.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and messages
Manage restaurant reservations
Process or assist with online orders
Provide customer service
Contact you regarding a reservation, order or enquiry
Manage dietary or accessibility requests that you provide to us
Improve our website, services and customer experience
Maintain the security and performance of our website
Send marketing communications where you have consented to receive them
Meet our legal, accounting and regulatory obligations
4. Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful reason for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide a service you have requested, such as handling a reservation or order.
Legitimate interests – where it is reasonably necessary for operating and improving our business, providing customer service, preventing fraud, maintaining website security or responding to enquiries, provided that these interests do not override your rights.
Consent – where you have actively agreed to a particular use of your information, such as optional cookies or certain marketing communications. You may withdraw your consent at any time.
Legal obligation – where we need to retain or process information to comply with applicable laws or regulatory requirements.
5. Reservations and Online Ordering
Our website may direct you to third-party services to complete certain transactions.
Table reservations may be handled through SimpleERB, and online takeaway orders may be handled through Tudoo.
When you use these services, the relevant provider may collect and process your information in accordance with its own privacy policy and terms. We recommend reviewing those policies before submitting personal information.
6. Our Website and Wix
Our website is hosted using Wix. Wix may process technical and website visitor information on our behalf to provide hosting, security, website functionality and related services.
Information may be stored or processed using infrastructure operated by Wix and its authorised service providers.
7. Cookies and Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function correctly and can provide information about how visitors use a website.
We may use:
Essential cookies required for the website to operate
Security and functionality cookies
Analytics cookies that help us understand how visitors use our website
Marketing or advertising cookies where applicable
Where consent is required, optional cookies will only be used after you have provided your consent through our cookie controls.
You can change your cookie preferences through the website's cookie settings or through your browser settings.
8. Marketing Communications
We will only send you electronic marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
9. Who We Share Your Information With
We may share limited personal information with trusted organisations that help us operate our business, including:
Website and hosting providers
Restaurant booking providers
Online ordering providers
Email and communication providers
IT and technical support providers
Analytics providers
Payment service providers where applicable
Professional advisers such as accountants or legal advisers
Regulators, law enforcement bodies or other authorities where required by law
These organisations may only receive information necessary to perform their relevant services.
10. International Data Transfers
Some of our technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place in accordance with applicable UK data protection law.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may vary depending on the type of information and any legal, accounting or regulatory requirements.
For example:
General enquiries may normally be retained for up to 24 months after the enquiry is resolved.
Reservation information may be retained for a reasonable period for customer service and business administration purposes.
Financial or transaction records may be retained for longer where required by tax or accounting legislation.
Marketing information may be retained until you unsubscribe or withdraw your consent.
Information that is no longer required will be securely deleted or anonymised where appropriate.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
Ask us for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your personal information
Request the transfer of certain information
Withdraw your consent where processing is based on consent
You also have the right to object to the use of your personal information for direct marketing.
To exercise any of these rights, contact us at thairestaurants@hotmail.com.
We may need to verify your identity before fulfilling certain requests.
14. Third-Party Websites
Our website may contain links to other websites, including our booking, ordering, accommodation and social media services.
We are not responsible for the privacy practices or content of third-party websites. When following an external link, you should review that organisation's privacy policy.
15. Children's Privacy
Our website and online services are not intended to collect personal information directly from children without the involvement of a parent or guardian.
If you believe that a child has provided personal information to us inappropriately, please contact us.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
17. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Siam Cottage
High Street
Moreton-in-Marsh
Gloucestershire
GL56 0AT
United Kingdom
Email: thairestaurants@hotmail.com
Telephone: 01608 651117
18. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address the issue.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.